The future belongs to those companies who allow employees to achieve through independence. These are employees, when given information, competence, influence, involvement and recognition, decide and act independently and interdependently. Achievement through independence leads to trust which empowers employees not only to solve problems, but find problems before they create costly errors and customer disappointment. This seminar will provide techniques to focus on not what, but how to coach employers face-to-face. Topics will include: ** Five things employees need for high performance. ** Reasons for average or lower performance. ** The role of today's manager/team leader. ** Becoming an effective coach: Step 1--Performance Analysis, Step 2--Face-to-face discussion. ** How to give feedback. ** Turning others into peak performers. Presenter is Mary D. Martin, PSG. Cost is $35.00.